Stay safe

Sanitary measures

The health and safety of our guests and employees is always our top priority. Accordingly, a wide range of health and safety measures in keeping with the guidelines of the World Health Organization, as well as those of the National and Regional Health Authorities, have been instituted by our dedicated team.

Behind the scene in the "invisible" work area dedicated to our employees we have implemented barriers and appropriate social distancing. The cleaning frequency of all area has been increased and each employee has access to disposable masks and sanitizer.

We are working to guarantee the best experiences to our guests.
 

GUEST TRANSPORT

• Vehicle occupancy will be limited as per Government rules.
• Drivers will be wearing personal protective equipment.
• The vehicle will be disinfected with every arrival & departure.

ENTRÉE / ENTRANCE

• Face masks and gloves will be available to guests upon request, as well as antiseptic solution dispensers.

CHECK-IN

• Antiseptic solution dispensers will be available on all counters.
• A Guest Booklet will be provided and sent via mail with procedures to be complied with during the stay. (Subject to confirmation by the health authorities)
• High-touch surfaces and objects will be cleaned and disinfected regularly.

PUBLIC AREAS

• Cleaning and disinfection of high-touch surfaces in public areas will be carried out regularly, with appropriate products. This includes handrails, elevator floor buttons, counters, door and window handles, washroom taps, among others.
• Ventilation in public areas will be checked regularly every day to ensure indoor air quality.
• All public toilets will be equipped with antiseptic solutions for hand hygiene and disinfection.

LIFTS

• Lifts can only be used by 2 people at the same time and all areas of the lift will be cleaned and disinfected.

GUEST ROOMS

• Room cleaning will follow a set of rules to ensure accurate disinfection and hygiene. Procedures will be monitored by our Chief Housekeeper and appropriately communicated to guests.
• If you wish to have your room cleaned during your absence, please contact housekeeping service in advance.
• An anti-COVID kit (one per person) will be available upon request in each room including mask, gel, and gloves.
• Rooms will be completely cleaned with the recommended antiseptic products, after each departure.

RESTAURANTS AND BARS

• Bar and Resturant are closed

POOL, GYM AND SPA

• The SPA of the Majestic hotel will be accessible by reservation only. These areas are closed until advised to open, as per government norms

CHECK-OUT

• The same measures, regarding social distancing and hygiene, which were applied to check-in, will be adopted.
• A proforma invoice will be issued and sent by email in advance.
• Sanitizers will be available so that guests can disinfect the payment terminal and mobile phone.